The AUC’s electronic filing tool used to manage, search and upload application documents
Rules that set out requirements and processes for all entities under the AUC’s jurisdiction
Full list of all recently issued regulatory documents
Legislation regulating the energy and utilities sector
Current electricity and gas rates in Alberta
How the AUC reviews and determines utility rates
Resources for questions and general concerns involving regulated utilities
Answers to common utility related questions
Highlighting a few projects and applications currently being reviewed and considered
General information about creating an account and using the eFiling System
A list of active registered applications being considered
What is involved in reviewing power generation facilities in Alberta
Established process to review applications
Livestream broadcast of AUC hearings
Engage in a consultation
Resources for participating in an AUC hearing process
A trusted leader that delivers innovative and efficient regulatory solutions for Alberta
Your source for AUC bulletins and announcements
Electric, gas, water utilities and renewable power generation
Stories of innovative regulatory solutions for Albertans and happenings at the AUC
Submit a complaint to the Alberta Utilities Commission regarding regulated utilities or energy services using this form
ConfidenceLine is an independent and confidential reporting service for current and former utility employees and contractors
The AUC's hours of operation are business days from 8 a.m. to 4:30 p.m.
Eau Claire Tower 1400, 600 Third Avenue S.W. Calgary, A.B. T2P 0G5
Hours of operation: 8 a.m. to 4:30 p.m.
103 Street Centre 1300, 10130 103 Street Edmonton, A.B. T5J 3N9
Please check our calendar for office closures, hearing and meeting locations.
310-4AUC in Alberta (or 403-592-4500) Outside of Alberta: 1-833-511-4282 info@auc.ab.ca
The AUC has zero tolerance for abusive behaviour. Examples of unacceptable behaviours include verbal abuse, shouting or yelling, using profanity, or discriminatory comments. Engaging in any of these behaviours may result in a restriction in service, including being limited to written communication in the future, or other measures as necessary. Service restrictions seek to balance our commitment to serving you fairly and respectfully with our duty to protect our staff from abuse or harm.
The AUC understands that when you contact us, you may be dealing with frustrating, emotional or stressful situations. AUC staff members strive to communicate with you respectfully and courteously, and we expect the same in return.
Media inquiries should be directed to:
media.relations@auc.ab.ca
Multi-media and B-roll inquiries:
The AUC’s privacy coordinator responds to questions about access to information and protection of privacy under the Protection of Privacy Act and the Access to Information Act.
Debra Hoffman privacy@auc.ab.ca
Please contact the website administrator with your comments, questions or issues with the AUC website.
Please contact us through our general phone number or email if you are unsure about the most efficient way to file a complaint or concern. Billing complaints are considered first through your billing service provider and then through the Utilities Consumer Advocate. To submit a formal complaint of a contradiction of approved terms and conditions of service, complete the complaint form describing the issues and email info@auc.ab.ca.
For confidential complaints alleging wrongdoing or misconduct by the companies the AUC regulates, an email can be sent to the AUC general counsel. Please see the AUC Policy for Third Party Complaints for more information prior to sending an email.
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